Refund policy

 

At 1VC, we strive to ensure every order is fulfilled with care and accuracy. If you've received an incorrect, damaged, or unsatisfactory item, you may be eligible for a return or refund.

🔹 Required Information

To initiate a return or refund request, please contact us within 3 days of receiving your order, and include the following details:

  • Full Name and Contact Number

  • Order Date

  • Amount Paid

  • Reason for Return

If the product is damaged, a clear photo of the defect must be attached.

🔹 Valid Reasons for Return

Your request will be reviewed if:

  • The item size is incorrect (please check the fit as soon as the order arrives)

  • The product arrived damaged

  • The received item does not match the product description or photo on our website (you must describe the mismatch clearly)

Based on your message and the provided information, we will assess and confirm whether a refund or exchange is eligible.

🔹 Refund Conditions


A refund will be approved only if the product remains in its original condition, exactly as it was delivered by the courier.
If the item has been used, worn, or damaged after delivery, the refund request will be declined.

You may also choose to exchange the item instead of requesting a refund.

  • Refunds are processed within 12 hours of item return confirmation.

  • Exchanges are processed immediately upon item return, if the item is in stock.

🔹 Courier Fees

If the return is due to a change of mind and not a product issue, the original delivery fee will not be refunded.

Unwanted orders can be canceled within 3 hours of payment. After this period, cancellation may be more difficult depending on the order status.

🔹 Free Return Applies If:

  • You received the wrong item, size, or color

  • The item quality is unacceptable

  • The item does not fit as expected

  • The product differs from the listed photo

  • The product has clear manufacturing defects

🔒 Fraud Prevention

If an item is returned without valid damage or issue (e.g., false claims), the return shipping fee will be deducted from your refund.
Additionally, your IP address will be flagged for abuse.

If the same IP address receives two warnings, it will be permanently blocked from placing future orders on our website.

🕐 Customer Support

Our support team is available during business hours to help you with any questions about returns, exchanges, or cancellations.
Feel free to contact us for assistance — we're here to help.